IT JOB | information systems manager | Position description

Job description

An information systems manager is responsible for the computer systems within a company, overseeing installation, ensuring back up systems operate effectively, purchasing hardware and software, providing the ICT technology infrastructures for an organisation, and contributing to organisational policy regarding quality standards and strategic planning.

Information systems managers work in every size of organisation in industry and the service sector, usually with a staff of technicians, programmers and database administrators reporting to them.

Although the title of information systems manager is becoming more commonly used within the ICT sector, job titles may vary, for example, you might be a service delivery manager in a non-profit organisation and a function manager in a financial institution.

Typical work activities

Information systems managers are responsible for the implementation of technology within an organisation and direct the work of systems/business analysts, computer programmers, support specialists, and other computer-related workers. The post holder will usually be an experienced worker with technical expertise coupled with an understanding of business and management principles. Duties within the role are ultimately dependent on the employing organisation and the complexity of its information systems.

Standard activities are likely to include:

• evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
• planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers where appropriate, to ensure cost effectiveness;
• scheduling upgrades and security backups of hardware and software systems;
• researching and installing new systems;
• ensuring the smooth running of all ICT systems, including anti-virus software, print services and email provision;
• ensuring that software licensing laws are adhered to;
• providing secure access to the network for remote users;
• ensuring the security of data from internal and external attack;
• providing users with appropriate support and advice;
• managing crisis situations, which may involve complex technical hardware or software problems;
• mentoring and training new ICT support staff;
• keeping up to date with the latest technologies.

Companies going through business process re-engineering may well look to the information systems manager to deal with change management. This requires an understanding of the capabilities and constraints of technology and resource implications in terms of budgets, plus the training and recruitment of specialist staff.