Job description for IT Sales people

Job description

An IT sales professional's work can fall into the three main areas which are  -pre-sales, sales, and post-sales support of hardware and software:

• the first area involves supporting pre-sales activities by giving detailed information about technical specifications and the ways in which they could meet a customer's needs, often demonstrating those features before a sale;
• the actual sale involves negotiating a commercial agreement to the benefit of both customer and supplier;
• technical support, which follows the sale, may include solving faults and problems, or maximising the use of software features, as well as advising on appropriate user training.

Typical work activities

The role requires significant interaction with clients which may be face-to-face or over the telephone.

Typical work activities include:

• - understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
• - ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems;
• - identifying and developing new business through networking, and courtesy and follow-up calls;
• cold-calling in order to create interest in products and services and generate new business leads;
• - reviewing progress and identifying opportunities for further sales and new areas for development;
• - designing and delivering customer presentations articulately and confidently;
• - marketing and promoting a portfolio of products by writing and designing sales literature;
• - maintaining awareness and keeping abreast of constantly changing software, hardware systems and peripherals;
• - developing effective sales plans utilising sales methodology;
• - providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
• - advising on software features and how they can be applied to assist in a variety of contexts, such as accounting, health or other specialist areas;
• - meeting sales targets set by managers and contributing to team targets;
• - networking with existing customers in order to maintain links and promote products;
• - providing support to customers, often on a helpline, offering clear advice and solutions wherever possible;
• - handling hardware or software problems and faults and referring on to specialist technical colleagues;
• - assisting customers to maximise their use of the hardware or software in order to support the success of their business;
• - writing technical proposals, tenders, reports and supporting literature;
• - managing your own diary in order to organise and prioritise daily and weekly goals;
• - contributing to team or progress meetings to update and inform colleagues.